E-MAIL : info@centre-ville.co.za
TELEPHONE/FAX : +27 67 943 2673
ADDRESS : 9 Reservoir Street, Franschhoek, 7690

Privacy Policy

Persons accessing the Centre Ville Guest House website subject themselves to and agree to Centre Ville Guest House terms conditions and privacy policy, as set out below.


We respect your privacy and take it very seriously. We are Centre Ville Guest House, and this is our plan of action for the protection of your personal information. It describes how we collect, use, disclose, and store your personal information.


This policy applies to you when you visit our website, or book our self-catering accommodation as a guest or have any interaction with us that was initiated by yourself.

Personal information

Scope. Your personal information includes information we collect:

  • automatically when you visit our website;
  • book our accommodation venue;
  • have any interaction with us initiated by you; or
  • you provide voluntarily.

It excludes anonymous, de-identified, statistical, and public information.

Your obligations. Sending us your personal information is mandatory to book our accommodation, make an enquiry and receive any services from us. You may request to have such information deleted once any matter has been concluded by notifying us via Email, WhatsApp or Phone. You may only send us someone else’s personal information if you have their permission to do so. Should you send us someone else’s information without their permission, you are solely liable for any legal issues in doing so.

Acceptance and changes

Acceptance. You may not make any bookings, booking enquiries, general enquiries and/or engage in any of our services if you do not accept this policy or any changes to it.

Changes. We may change this policy at any time and any change will be noted as a change in this document. It is up to you to consult this document should you see the need to do so to keep updated with any changes. The changed policy applies to you if you continue using our website, make a booking, a booking enquiry, general enquiries and engage with us in any way whatsoever.


Automatically through the website. When you visit our website, we automatically collect your Internet usage information (including your IP address, browser details, and usage information) through your browser, which we may use to display our website correctly, track your activities on it, or for other necessary purposes.

On making a booking or submitting any enquiry whatsoever. We require you to provide us with certain identifying information (including your first name, surname, and email address) when you book accommodation, make enquiries of any kind and have any interaction with us as engaging in any of these activities is entirely your choice.

Voluntarily. We may ask you to provide us with certain optional information voluntarily.

Consent to collection. You give us consent to retain your personal information under applicable law when you provide us with it in any of the above criteria.

The purpose of the collection. We may process the information that you provide to us for the purposes that you indicated when you chose to provide it to us. Processing includes gathering your personal information, disclosing it, and combining it with other personal information.


Processing. We may process your personal information to fulfil our obligations to you.

Cookies. We may place small text files on your device when you visit the website that allows us to provide you with a personalised experience by associating your personal information with your device. They let us remember your preferences, allow third parties to provide services to you, and otherwise serve useful purposes for you. Your internet browser generally accepts them automatically, but you can often change this setting or delete them manually. However, we won’t be able to provide you with access to certain aspects of our website where cookies are necessary if you do so. We have no access to or control over any cookies that our business partners use on our website and they have their privacy policies that govern them.

Messages. We may use your identifying information to send you administrative and update messages about our website via Email, WhatsApp or Phone.

Promotional messages. By booking our accommodation, making enquiries of us or engaging with us in any way of your own volition, which is your choice to do so entirely, you automatically consent to us sending you promotional messages and various other marketing material. The onus is then on you, after initiating any communication with us whatsoever to opt-out of such Promotional and marketing materials and messages. We will not ask permission from you for this if you have initiated any communications with us but take it as a given that you consent to any and all communication as the initiator of such conversation.

Targeted content. We may use your personal information to provide you with targeted content through our website in a completely automated process.


Sharing. We may share your personal information with third parties to fulfil our obligations to you, including with:

  • Any companies and services that are essential to making a booking, providing transport services, making bookings at service providers, restaurants, wine farms et al and processing payments;
  • third parties as required by applicable law.

Honour this policy. We cannot hold third parties that we share your personal information as per above to honour this policy. We will endeavour to only use third party companies that have sound privacy policies that are similar to this one of ours. Any objection to this simply means that you can not use this service that we readily supply our guests.

Mandatory disclosure. We may disclose personal information to third parties if required for legal reasons, such as if required by the relevant authorities or court orders.

Personnel. We may need to disclose personal information to our personnel to do their jobs, but will not do so unnecessarily.


We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. Our hosting company hosts our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders.

Our website has sufficient security software installed and active, the website’s software is regularly updated to the latest versions. We implement disaster recovery procedures where appropriate. Backups are frequently made and kept in a secure location.


Access. You may ask us to provide you with a description of the personal information that we hold on you, correct or update it or delete it (provided that we do not need it to fulfil our obligations to you or applicable law does not require us to keep it). We will take all reasonable steps to verify your identity before doing so. We may charge a fee to recoup our costs associated with this request if there is a cost to us associated with it and provided that applicable law allows us to do so. Please contact us with your name and any other information needed to identify you correctly if you want access to information or want us to correct, update or delete it.

Accuracy. We will do our best to keep your personal information that we collect accurate, complete, and up to date.

Participation. We may ask you to update your personal information from time to time but will take steps to verify your identity to prevent unauthorised access when doing so.

Retention. We will only keep your personal information for as long as is necessary to fulfil our obligations to you unless you have permitted us to keep it longer or we are otherwise legally allowed to do so.

Transfer. We may transfer your personal information outside of the country in which it was collected to a foreign country. You consent to us processing your personal information in a foreign country with less stringent data protection laws than the country in which it was collected.


Updating or removing. You may update or remove your personal information:

Limitation. We are not responsible for anyone else’s privacy policies or practices.

Enquiries. Please contact us by email if you have any questions about this privacy policy or how we handle your personal information.

E-MAIL : info@centre-ville.co.za
TELEPHONE/FAX : +27 67 943 2673
ADDRESS : 9 Reservoir Street, Franschhoek, 7690

Privacy Policy